What is White Glove Service in IT Asset Disposition?
When it comes to IT asset disposition (ITAD), you want a process that's not just safe and efficient but also stress-free. That’s where white-glove service comes in. If you're unfamiliar with the term, let’s dive into what white-glove service is and how it can revolutionize the way you handle your old IT equipment. Or rather, how you don’t have to handle it!
The Ultimate Convenience
White glove service is all about providing a premium, hassle-free experience. Imagine a team of professionals coming to your location, packing up your IT equipment with the utmost care, and taking it away—all without you having to lift a finger. This is especially important for large businesses with diverse assets located across multiple locations, creating a complex ITAD process. However, you can easily simplify that by taking advantage of the nationwide white glove handling services that ICT offers.
Fast and Flexible
One of the standout features of ICT’s white glove solution is its quick turnaround time. Asset pickup time may be as fast as the next day or according to your schedule, but it usually only requires a few days’ notice to come to you anywhere in the USA. Whether you’re in a bustling city center or have satellite offices in remote towns, ICT has got you covered. They even offer options for Canadian customers in certain areas, so if you have satellite offices there, ICT can take care of those, too.
Professional Handling
Transportation by Technology Relocation Professionals
ICT's white-glove service includes a nationwide network of trained and vetted technology relocation professionals. These experts specialize in transporting technology and will bring all the necessary packing materials and equipment to ensure your IT assets are handled with care.
They’ll come to your location and collect, pack, skid, palletize, wrap, label, and remove your equipment in a professional, responsible, and safe manner to minimize risk and maximize residual asset value. They also offer additional security services upon special request for those who require the most stringent data security, including scanning and serial number recording on pickup or using tamper-evident security-sealed trucks. No matter which service you choose, assets will be handled with the utmost care and professionalism.
From there, all assets are securely transported to the nearest most qualified processing center, where their team of professionals starts working on them right away, testing them, categorizing them, and securely wiping all data using the most stringent NIST 800-88 data destruction standards.
Next, they are again professionally and securely transported to the most appropriate refurbishers, who will repair, upgrade, and replace any missing parts so that you can maximize residual asset value. Non-reusable assets are responsibly recycled, ensuring maximum recycling while minimizing health and environmental impacts. The component parts are then smelted down into products that can be used to manufacture new goods.
With this level of professional handling, you can sit back and relax, knowing your assets are in good hands. But you don’t have to just take our word for it. Use our online portal to track your assets so that you know where they are at all times in the ITAD process. This ensures that a meticulous chain of custody is being followed, which helps mitigate risks associated with improper ITAD handling, like potential freight-related loss or damage to asset value, data breaches, or illegal disposal.
Comprehensive ITAD Solutions
Beyond just handling and transportation, ICT’s white glove service can also include site cleanups when offices are decommissioned. They can send technicians to decommission equipment if needed before the professional technology relocators come in. They can also arrange the final clean-up if the site is being decommissioned, so their clients don’t have to worry about anything. They can even arrange services at multiple locations simultaneously if necessary.
If your inventory qualifies, our professional white glove solutions are not only free but, more often than not, offer a cash-positive solution, adding financial benefits to our top-notch service. When was the last time you got a premium service for free or even got paid for that service? Either way, that is exceptionally rare to find!
Case Study: We provided a safe and sustainable end-of-life IT asset disposal solution for an engineering and renewable energy contractor in Tennessee. Our white glove service and compliant data erasure resulted in 100% compliant disposal with zero waste and no service fees for the client. Let us help your organization responsibly dispose of your e-waste.
The Bottom Line
White glove service in ITAD is about convenience, professionalism, and peace of mind. With ICT’s nationwide reach, quick response times, and meticulous handling of your IT assets, you can streamline your ITAD process and focus on what really matters—running your business. So next time you’re planning to retire old IT equipment, consider the benefits of our white glove services and make the process as smooth as possible.
Find Out How We Can Help
If you are an enterprise, government, or institution looking for ITAD solutions or a copy of our white paper on choosing the right ITAD provider, please contact us at ICT.
Selected References
ICT About ICT (n.d.) ICT About Company Page. Retrieved February 2, 2024, from https://ictcompany.com/
ICT Mission Reuse (n.d.) ICT Mission Reuse. Retrieved April 8, 2024, https://mission-reuse.com/
Kissel, R., Regenscheid, A., Scholl, M., & Stine, K. (2014, December 17). Guidelines for Media Sanitization. Csrc.nist.gov. https://csrc.nist.gov/pubs/sp/800/88/r1/final
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