Box Program
ITAD Excellence.
One Box at a Time
Integrates with: Secure. Simple. Designed for the Remote Era.
ICT offers a best-in-class Box Program solution, crafted from over 30 years of industry expertise and best practices. ICT box program is an all inclusive solution at a price that makes sense.
Simple Asset Recovery
We ship pre-packed return kits directly to your remote employees, including prepaid label, packing materials, and instructions. Employees simply pack their devices and drop them at a carrier location. From there, ICT receives the assets, logs them, securely wipes all data per NIST 800-88, and recycles or reuses the hardware. Each project concludes with a Certificate of Data Destruction and Compliant Disposal for audit purposes.
How it Works
Our all-in-one workflow transforms the multi-service ITAD process into a smooth, frictionless experience built on the latest industry best practices—affordable, transparent, and always under your control.
- 1
Asset List Submission
The client provides ICT with a list of devices to be returned, along with the names and contact information of the individuals holding those assets. The list can range from a single device to thousands, making the program suitable for projects of any size.
- 2
Prepaid Return Kit Shipment
ICT prepares and ships boxes directly to each asset holder. Each box includes prepaid return label, packing materials, and clear step-by-step instructions, removing the need for the asset holder to source packaging or arrange shipping independently.
- 3
Drop-Off
Asset holders pack equipment using the provided materials to ensure safe shipping. Clear, easy-to-follow instructions guide them through each step. They can then drop off the prepared box at the appropriate nearest FedEx or UPS facility. ICT ensures this step is simple and accessible for all asset holders.
- 4
Transit to Processing Facility
Once the shipment is in transit, it is tracked through to delivery at ICT’s secure processing facility. Clients have visibility into the status of their assets during this stage.
- 5
Processing
Upon arrival, assets are logged into ICT’s system, matched to client records, and cataloged. All devices undergo secure data destruction in compliance with NIST 800-88 standards. Functional equipment is prepared for reuse, while non-functional or end-of-life items are responsibly recycled. ICT maintains a strict zero-landfill policy.
- 6
Certification
After processing, ICT issues a Certificate of Data Destruction and Compliant Disposal for each device. This certificate provides proof that all data was securely erased and that assets were managed in accordance with applicable regulations. Clients can use this documentation for internal records, audits, and regulatory compliance.
Integration
The ICT Box Program is fully integrated with ServiceNow, making it easier for IT teams to manage asset recovery within their existing workflows.
Automated Requests
Users can initiate return requests directly from ServiceNow without leaving their IT service platform.
Real-Time Tracking
Each request is automatically linked to tracking data, providing full visibility into box shipments, returns, and processing status.
Centralized Management
All return activities, including Certificates of Data Destruction and Compliant Disposal, are accessible within ServiceNow for streamlined audit and compliance reporting.