Comparison of ITAD Providers and Their Chain of Custody Procedures

Selecting the right IT asset disposition (ITAD) provider is essential for protecting your company from financial, legal, and reputational risks. We thoroughly researched eight manufacturers and ITAD managed service providers, focusing on their chain of custody procedures and whether they offer online tracking tools for secure asset monitoring. The findings show that dedicated ITAD providers typically offer stronger procedures than manufacturers, who often lack transparency. Real-time tracking, robust SOPs, and client-accessible portals are key indicators of a reliable ITAD partner. Businesses should thoroughly vet providers, ask questions, and avoid vendors with vague documentation, unresponsive support, or confusing fine print.