Review and Analysis of Lenovo IT Asset Disposal Services

In April 2024, we conducted extensive research into 8 major ITAD providers using their publicly available information. This white paper offers a detailed look at the results of that research into Lenovo’s Asset Recovery Services (ARS). While Lenovo markets ITAD as part of its ESG strategy, its documentation lacks clarity, and staff support proved unhelpful. Key service details, such as asset acceptance, valuation, and reporting, were vague or inaccessible. In contrast, ITAD MSPs provide comprehensive and transparent ITAD services, including online asset valuation, fast collection, secure data destruction, and cash-back options. The paper underscores the importance of choosing a provider with clear procedures and a strong chain of custody to minimize risk and maximize value.